We are authorised and regulated by the Financial Conduct Authority as a general insurance intermediary.
We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman website at www.TheMotorOmbudsman.org.
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information, you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.
Every effort is made to ensure that this Website operates correctly and runs smoothly. We provide no warranty or guarantee as to the accuracy, timeliness, performance, completeness, satisfactory quality, suitability or fitness for a particular purpose of the information and materials found or offered on this Website.
We take no responsibility for, and will not be liable for, this Website being temporarily unavailable due to technical issues beyond our control.
At Car Care Plan Ltd we operate to very high standards. In the unlikely event of a complaint, you should contact the Administrator in the first instance on 0344 573 8129, or in writing to:
The Customer Services Manager,
Car Care Plan Ltd,
5 Mid Point Business Park Thornbury
West Yorkshire BD3 7AG.
You can also email us at firstname.lastname@example.org
If it is not possible to reach an agreement, you also have the right to ask the Financial Ombudsman Service to review your case. The right to apply to the Ombudsman must be exercised within six months of the date of our final decision.
For more information you can visit the Financial Ombudsman Service website:
www.financial-ombudsman.org.uk or write to:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Phone: 0800 023 4567 or 0300 123 9123
Links to other sites
There may be links from this Website to third party websites not under our control. These links are provided for your convenience only, and their inclusion does not imply any endorsement or reliability by us of any such website(s) and you should read the terms and conditions of those websites before using them. We accept no liability for any statements, information, content, products or services that are published on, or may be accessible from, these third party websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive.
Website content and functionality
We endeavour to ensure the information contained and displayed on this Website is accurate and up-to-date. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this Website or the information, products, services, or related graphics contained on this Website for any purpose. Any reliance you place on such information is strictly at your own risk.
We do not guarantee that this website will be compatible with all or any hardware and software which you may use.
- personal injury or death resulting from our negligence;
- any matter for which it would be illegal for us to exclude or to attempt to exclude our liability.
All copyright, trademarks, design rights, patents and other intellectual property and other proprietary rights located on this Website shall remain vested in Car Care Plan Ltd or its licensors. You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our prior consent in writing.You may print or download materials from this Website and/or copy the content to other individuals for their information, provided that:
- no materials are modified in any way;
- no graphics are used without the accompanying text;
- our copyright and trade mark notices appear in all copies and you acknowledge this Website as the source of the material; and
Car Care Plan Ltd reserves the right to change the terms, conditions, and notices under which this Website is offered.
If you make a contract with a third party who is named or referred to on this Website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.